" What is one supposed to do as I u. Welcome to the Community and thanks for your post! I'm sorry for the problems you're having with Parental Controls. 5. The home hubs cannot be put into modem mode. Customer Service: Ensuring your broadband provider has good customer service means if you experience any issues you’ll be in safe hands. When you're setting up the Parental Controls you can customise them to block certain categories. 5. 100,000+ hours on-demand. Select “Settings” and press “OK” button”. That’s a saving of up to £120. Manage everything from location tracking to. 1. It’s like the controls setting is off, but the controls are still active. When Parental Controls are enabled on the latest BT hub it stops the Amazon Firestick from accessing any live TV or catch-up TV, including BT iPlayer and ITVX. New. I decided to change this back. Choose what your kids can see online and set limits for their online time with easy-to-use wi-fi controls. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Once I. com & Community; Broadband. BT’s parental controls offer tight restrictions on what your child can see online. what do I need to do to fix. Hi @337allan. From Monday last week the speed dropped and was losing connection. Choose BT Access Control from the options. Press Home, Settings, Parental Controls, you can make certain changes but you can't turn it off completely because it's an Ofcom requirement for control before 9pm. Setting up. BT has announced the launch of a new internet filter designed to protect children online. If on the box you go into the settings the parental controls you can manage them from there though. Our app team is very keen to better understand this issue so we. Due to an increase in demand across our service, our voice Helpline is currently available 10am–8pm Monday to Friday. These tools can be installed across all devices, including mobile phones, computers and consoles. YouView from BT; BT Sport on TV, Online player or App;. 2. Log in to My Sky using a computer or the My Sky app. 3. BT Parental Controls is free to BT Broadband customers. All four major ISPs (Sky, BT, TalkTalk and Virgin Media) agreed to offer parental controls to their customers following an agreement in 2013, so customers signing up to broadband packages from any of these providers will have access to network-level parental controls. Try My BTKeep your family safe online with BT Parental Controls. These messages may appear on any device connecting to your BT Hub. Beware DNS setting override BT parental. The Hybrid Connect is designed to be used only when your fixed BT Fibre broadband connection is unavailable. Select Control wi-fi access for your devices to manage your screen time online . We know that children, particularly. . Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. Restore a saved device configuration. BT parental controls allow you to block certain types of websites or apps for all devices that are connected to your internet connection. With BT Broadband and BT Mobile, you get free access to the UK's largest wi-fi network - that means more than 5 million BT Wi-Fi hotspots. Only BT Complete Wi-Fi gives you reliable wi-fi in every room or £100 money-back guarantee. It’s important you choose a passcode that’s different to the one you use to unlock your device. Do the BT Broadband Parental Control Settings Carry Over to the BT Hot-Spots?. Parental control problems Go to solution I've just returned back to bt broadband and have been trying to set up parental controls, with no success. Simple. Re: Parental controls. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions;. Broadband Extras & Apps from BT / Parental Control; Options. . Home phone including Digital Voice; BT Mobile; Email. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Solved: Hi everyone, I'm looking for help with parental controls, im not able to find them any help would be appreciated. My son uses Xbox live and I have set parental control to the highest level and blocked every type of access from 10pm. With Sky Q, you can use PIN-protected parental controls to restrict the shows, movies, apps and channels that can be watched on your TV, so you can have peace of mind that your little ones are watching Peppa Pig and not Game of Thrones. Welcome to the BT Community and thank you for your post! I am sorry for the problems you're having setting up BT Parental Controls. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;Parental controls not blocking as expected. Connect for as long as you like and save your mobile data for when you really need it. It worked for my set up anyway. Broadband Extras & Apps from BT. Sky Broadband Shield is a set of tools designed to help make the internet a safer place for your whole family at no extra cost: Includes advanced protection that helps to prevent you accessing viruses, phishing or malware-infected sites. Choose what your kids can see online and set limits for their online time with easy-to-use wi-fi controls. Parental controls are a set of tools designed to protect and keep children safe online. BT Broadband - BT Parental Controls lets you set strict, moderate or light filtering levels, and configure them to allow or restrict access to specific sites. It works on all devices when using your home BT Broadband connection or when logged into a BT Wi-fi hotspot with your BT ID. I moved into my new home on the 15th July and had my broadband (FTTP) connected up on the 26th July. . Clicking on "Manage BT Parental Controls". At the end of your BT Broadband contract, there’s normally an £8/month price increase unless you re-contract onto a new plan (i. 2. You will be activated with the 'light' filter setting. 254 into the address bar. I have reset the hub, reset the level of control, tried blocking individual sites, and checked on multiple devices, but there is absolutely no restriction. If you delete your account – your settings will be lost. Now we are being offered a new router by BT (presumably the latest. ’’. Going to "Manage your extras". I want to add extras or upgrade. Hi neil. You have had too many unsuccessful attempts to login. You may want to keep your Mini Hub plugged in to make. It’s like the controls setting is off, but the controls are still active. Re: Parental Controls not working effectively. NordVPN: Best VPN for BT users. Features of BT Parental Controls BT Parental Controls assess each site that is accessed on your home connection. Two-thirds of children think parental controls are a ‘good idea’ and help protect them from. Unlimitedgaming. KidSafe features filters for various types of content which can be switched on and off, these. The parental controls have not worked since it was connected. You can keep tabs on your bills and usage, manage your parental controls, get great offers and much more. Once turned on, you’re given an option of what categories of harmful content you’d like to block. I used to use them and since going full fibre I never really realised they weren't working until I thought I best set it up (I thought maybe they needed setting up again) but no. BT. Comes with Safe Search. What do you need them for? And which broadband providers help you do this? Read on for everything you need to know about setting up parental controls. Any advice would be appreciated. As a BT Broadband customer, you’ll get BT’s Virus Protect software included, which is powered by McAfee. 0 Ratings. They worked fine until we moved house and were provided with a new hub. The account holder can choose one of our pre-defined filter levels – strict, moderate or light – or they can personalise their filter level by choosing which of the categories they. @D1P1 thanks for confirming that, it should work on both browsers and apps. . Click on Add user to create. To do this, you need to access your router’s administrative options. Access free BT Wi-Fi. Trend Micro includes malware protection, a password manager, a VPN, a secure browser, dark web monitoring and parental controls. i have set-up parental controls to block social media and this works fine on my laptop (win 10 and chrome), however my sons tablet (amazon fire) just ignores restrictions and goes straight to facebook, messenger ect ect. More options. What's more, BT throws in a few broadband extras for free. BT Mobile parental controls and BT Broadband parental controls are controlled separately. The Nintendo Switch Parental Controls app helps parents keep a very close watch on their children’s gaming time via their phone or other smart device. Barry Collins reveals how kids beat the broadband providers’ safeguards. If you would like help to keep your children safe online, you can get BT Parental Controls. Select “Family Management. BT Home Hub 4 and. When you're setting up the Parental Controls you can customise them to block certain categories. Worth £130, it's free to all customers taking a 12 month+ contract and comes with a lifetime guarantee. BT Hub Manager Login - 192. Get started today. Some VPN providers, like NordVPN,. In response to rik321. Ever since requesting the upgrade, NONE of the parental controls have worked including none of the excluded sites. Parental Controls. Reply. Parental Controls not working. It provides detailed controls on what comes into your home via the internet. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. BT Halo. Ok i have read through some posts about parental control but when i log into my bt i cannot see the manage my extras anywhere in mt bt are. Connect to your BT broadband hub over wi-fi or use the 1. 10-02-2023 21:23 - edited 10-02-2023 21:24. Hi kimb1, BT Whole Home Wifi Mini system does not support scheduling (blocking certain devices from using the internet as specified times). Or to get online even faster, download our BT Wi-Fi app and it'll connect you to a. Choose a pre-set filter levels from Light, Moderate and Strict, or customise the blocked categories. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. Bills &. Use Parental Control Features on Your Devices. Learn how to get the best wi-fi performance at home >. BT Parental Controls help keep your children safe online. The Netgear Circle parental controls are a powerful way to manage what your kids do online. Take control of 3. What. Contact us. However I can't turn on parental controls. Hi @MatrixProfessor the Parental controls are applied on the network and not the device so the block will apply to everything on your broadband connection. . @Robko68 I'm sorry that didn't work for you, I tested it on my own MyBT account before posting and got to it on the Your security tab. . Even if you don’t want to set up a Parental PIN, in order to watch any Sky Cinema channel live or certain Entertainment channels live, the Parental PIN is mandatory between 5. Tip: You can edit the weekly schedule and change the limit on any selected day. As these typically have to be set manually, you’ll find a comprehensive list of parental control guides that we’ve created to make this process easier to follow with our step by step videos and visual instructions. Full Fibre. Announcements, Guides & Community Updates; The Lounge; BT. By using Broadband Backup, your BT Mobile parental controls will apply. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. KelvinClose. Thanks,Parental controls for Apple, Android and other devices. Circle’s parental control app and in-home device keeps things simple. It should be back, better than ever, in a short while. Hi, so i'm having a problem with one of my BT discs - bear with me here as a lot has happened. Hello, The parental controls for my broadband connection is not blocking anything. If you have the Account holder status if you follow the steps on - How to set up Parental Controls you'll find all the steps you need to. Access all BT Extras such as BT Sport, BT Cloud, BT Wi-fi, BT Email, TrueKey, BT Parental. Once you install the Circle App on each mobile device. 1. All delivered by a dedicated line direct to your home. Super installation clean, tidy and where I wanted it. Manage phone settings. Turning off BT Parental Controls. They are among the top three major providers in the UK in Ofcom customer ratings. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. There are three re-defined levels of restriction: Light, Moderate and Strict, but you can tailor these levels to your own requirements. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. We're using Fibre Halo 2. This will open the Hub Manager. I can help. It features parental controls to help you limit the websites your children can see. icon on the upper-left edge of your screen. which is BT infinity and using the now tv app on xbox or pc. Parental Controls may take up to two hours to start working. This doesn’t appear to affect all customers using Parental controls. 254 in a web browser to open BT Hub Manager. Settings. I've recently set up parental controls, the homework mode, so that my son cannot access social media and games at a certain time. Got a question about your BT Business broadband, BT Wi-fi, hubs or routers? Our Help & Support team have all of the answers right here. Solved: Hello All Hope someone can help with a solution to this. Back on topic, the BT Broadband Parental Control. BT Security is the place to come for support with passwords and advice on staying safe online. Parental controls are still blocking some Xbox online games and mobile apps even when the parental controls have been switched off. At the top right, tap the profile icon. Free P&P and no upfront costs. Hi @MatrixProfessor the Parental controls are applied on the network and not the device so the block will apply to everything on your broadband connection. . Select the type of content that you want to filter. There are two kinds of PIN for BT TV. You may like to check the controls you have set up for your home broadband and the BT Mobiles in your household to make sure you’re happy with. BT is the most reliable broadband provider in terms of availability and network size. Log in to hotspots using your BT ID. Broadband parental controls help you protect your children against inappropriate websites. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. It’s your call. I spent 3 hours with a BT advisor trying different solutions 5 days ago. Payment PIN help. If you only watch shows on demand, and you do not have children, you can simply. Then click 'Setup BT Parental Controls' Cyaose your kids can online 4. Proxies bypass filters on your internet by diverting the traffic to another server, masking your computer's address in the process. Log in to hotspots using your BT ID. Search for proxy sites. Open a new web browser. This isn't something the Community is going to be able to help with so you can send us over your details and we'll give you a hand from here. Parental controls are provided as a part of TalkTalk HomeSafe by switching on the KidSafe feature. Your PIN also lets you buy and rent shows, movies, and PPV events – so always. I think we'll need to get our parental controls team to check this over for you, I'll send a private message in a moment so you can get in touch with the moderation team. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Activating BT Parental Controls BTW Step by Step instructionsTake control of 3. KelvinClose. com & Community; Broadband. Month 4 from £32. Remember that parental control settings are only one part of online safety. You can also control the hours during which the filters work. Hi I've got an annoying problem. No reposnse since then. Alongside that, parental controls and device-level Wi-Fi controls are available. BT Parental Controls is free to BT Broadband customers. i have set-up parental controls to block social media and this works fine on my laptop (win 10 and chrome), however my sons tablet (amazon fire) just ignores restrictions and goes straight to facebook, messenger ect ect. @HairyJim. For a bit more security, you can add the SuperSafe Boost for £2 a month to put it on up to eight devices (including smartphones. Use your parental control PIN to control access to programmes with an age rating. The user’s current restriction level is shown at the top of the Parental Controls screen. Hi @allensa76 thanks for giving me the opportunity to help you with this. BT Web Protect is free to all BT Broadband customers. However, it seems that is also blocking access to media like Netflix on my PlayStation. With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. With Covid-19 requiring all the schools to be closed, our kids are now doing their. or call 08454 123 662 from any other device. Features of BT Parental Controls BT Parental Controls assess each site that is accessed on your home connection. Sky’s Full Fibre Broadband is a game changer. I have contacted BT a number of times and been told this will be sorted, It never has been! Any suggestions please?Welcome and thanks for your post! Sorry for the problems you're having with Parental Controls. We run our business from home on BT business FTTP. Guide to the best broadband routers in the UK. . Good morning - I've just discovered that our parental controls arent working. I have tried rebooting the router and was given advise to turn parental controls off for 24 hours and re activate. To do that, follow the steps below: Download and open the Orbi app on your phone and tap ‘’Parental Controls. These tools can be installed across all devices, including mobile phones, computers and consoles. Wi-Fi Controls is for those with a Smart Hub 2 only, allowing more control over that device. ”. Searching the forums I see this question has been as. Hi, I have set my broadband parental controls to block gaming during the week. Verdict. Tap Activate Parental Controls. I. Hi @Skipfem, Thank you for posting. Toggle “ Internet Kill Switch ” on. BT Parental Controls is a network based solution which means that all devices connected to your BT Broadband will have the same level of protection applied. Check Full Fibre availability. Activation will take place automatically and households are automatically. Disable the Internet with a Firewall. Thanks for posting about parental controls blocking instagram. 0 Ratings. When you're setting up the Parental Controls you can customise them to block certain categories. The purpose of the filter is to protect children from unsuitable content when online. Parental Controls and select the setting to “off” to disable parental controls. Then click on Advanced Settings. Grandparents. Options. 65% of young people aged 11-16 are in favour of the. You can contact the NSPCC Helpline by calling 0808 800 5000 [email protected]. Sky Broadband Shield, sometimes just called Sky Shield, works on. It’s like the controls setting is off, but the controls are still active. My parental controls aren't working. Three predefined filter levels (strict, moderate and light) Personalise your own filter levels. Broadband ISP BT Launch Free Wi-Fi Controls on Smart Hub 2 -. Security settings (Parental controls) I joined BT last week and I am still not able to change the security settings through the BT app (or by logging in to my account online). Add this to one of our Superfast, Full Fibre 100, Ultrafast, Ultrafast Plus or Gigafast broadband packages to get: Powerful WiFi in every corner of your home, or money back. Stream Netflix, BBC iPlayer, and more. Home phone including Digital Voice; BT Mobile; Email. Pay nothing until Spring 2024. All TalkTalk ( broadband packages come with HomeSafe, which offers parental controls and blocks devices on your network from accessing websites that contain malware. Maybe something to do with previous homeowners BT internet account? Tried speaking to someone at BT last week. What can we help with? I'm moving home. Works when using your BT ID on UK BT Wi-fi hotspots. Please can you check and see if the Controls are working for you now and post back to let me know. As of [year], the company has extended gigabit-capable full fibre service to more than seven million locations. BT Parental Controls. My son has a PS5 which he uses for most of his internet stuff, but BT Parental Controls keep blocking his access to Twitter. Works when using your BT ID on UK BT Wi-fi hotspots. Re: Parental controls. Sky Broadband Shield. The BT Parental Controls are either on or off for your broadband connection and all the devices that connect through that. BT parental controls. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. It is well worth it. You can select Parental Control on specified channels /programs via your set top box. Do the BT Broadband Parental Control Settings. Home setup, Wi-Fi & network discussions. BT sent me a new hub to attempt to resolve this. But on the PCs I have changed the DNS settings to family shield with openDNS. sending a text message to someone Community. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home internet connection. This includes restricting children from accessing inappropriate or adult content. Fantastic simple process. BT Parental Controls Login to My BT and navigate to the Parental Controls panel. We managed to resolve it by deleting the BT ID and setting it up again. If you delete your account – your settings will be lost. Find ‘Manage your extras’ towards the bottom of the page. Clicking on "Manage BT Parental Controls". BT Broadband can help protect your children against the risk of accessing inappropriate websites. To activate on the 'Light' filter, log in or sign up to My BT, scroll down to "My Extras" and select Turn On on the BT Parental Controls panel. Type 192. 0 Ratings. To find the model/version number of a device, check the bottom or back panel. Includes a 30-day money-back guarantee. . 30am and 9pm. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. You can find out more here - Turning Off Parent Controls. This is actually faster for the console. 5. . That’s 25x faster than our standard fibre. I have had numerous chats and conversations with well-meaning but ultimately ineffective technical experts at BT, switching parental controls on and off,. Ask the BT Community. YouView from BT. I have activated the option but its not blocking anything. Our most reliable broadband. Connect for as long as you like and save your mobile data for when you really need it. WiFi Router Scheduling. Three. Parental controls wont turn off. Three predefined filter levels (strict, moderate and light) Personalise your own filter levels. BT Broadband . You can completely. When you're logged into your BTID, click on "your security" as shown here: Once you click on "Your security", you should see the option to activate BT Parental Controls:Parental control and payment PINs Take control over what your kids stumble across (and rent!) by setting up parental controls About your PINs There are two PINs: one for parental controls and one for payments. We don't recommend turning off your wireless as our Hubs can give you superfast connections with a wired and wireless connection at the same time. Select More Options > Content Restrictions > turn on Block Inappropriate Apps And Games and Block Inappropriate Websites. 0 Ratings. These filters will also apply if you use your BT ID to log in to BT Wi-fi. BT Parental Controls will block access to gaming applications that connect to the internet when the gaming category is blocked. Your payment PIN can be used to. Community; Community; Announcements. . Hello My parental controls do not work. Parental controls are still blocking some Xbox online games and mobile apps even when the parental controls have been switched off. It will be blocked if the application requires access to the internet and the URL that the App uses is within the gaming category list. Our parental controls are the only ones that work both in the home and on all. Switching off BT parental controls or changing to a public DNS server (So no BT controls) fixes the problem. Scam calls. The message will offer a choice on whether or not you would like to activate Parental Controls. Each. Add an eligible SIM to get 30% discount or 10% on a phone or tablet. Plusnet SafeGuard is a parental control tool that helps block unsu. Please helpRe: Parental controls. Welcome to BT is the essential place for a new customer. Content Controls are designed to help keep your business safe online and are free for BT Business Broadband customers. Key moments. I have parental controls turned on for media streaming which I assume is causing the problem. This means, regardless of the filter level or time-based filter you've turned on, you'll always benefit from SafeSearch. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Hi, I'm trying to access BT Parental Controls and the website says to: Log in to My BT with your BT ID; Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; The only problem is that there is no 'Manage your extras' on the homepage. BT Broadband Browser A software program that lets users access websites and webpages e. Hi, I am new to forums but thought I would give it a go as I am now getting desperate for a resolution. It takes into account the first part of the site address, such as; "and not the information after this. Parental Controls not working My wife and I have successfully used the BT App to control the internet access for our teenage son, especially at night. Why am I receiving letters about BT Parently Controls? BT broadband security. So initially i had a BT hub 2 and two discs which were working without issue, absolutely flawlessly out of the box - apart from parental controls were not working. Manage settings online. How to set up Account holder status.